Terms and Conditions
Mile High Medical Exams PLLC ("MHME," "we," "us," or "our")
Effective Date: 10/01/2026
Last Updated: 09/28/2026
Please read these Terms and Conditions ("Terms") carefully before using milehighmedexams.com (the "Site") or scheduling services with Mile High Medical Exams PLLC. By accessing the Site or booking an appointment, you agree to be bound by these Terms. If you do not agree, please do not use the Site or our services.
1. Nature of Services
MHME provides cash-pay outpatient medical examination services, including but not limited to:
● DOT/CDL physical examinations (FMCSA certification)
● USCIS immigration physical examinations (Form I-693)
● Pre-employment and occupational physical examinations
These are examination and certification services, not ongoing primary care or emergency medical treatment. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room.
2. No Doctor-Patient Relationship Through the Website
Use of this Site, including submitting a contact form or scheduling an appointment online, does not by itself create a doctor-patient relationship. A doctor-patient relationship is established only when you are seen in person for an examination. Content on this Site is provided for general informational purposes about our services and does not constitute medical advice.
3. Appointments, Scheduling, and Cancellations
● Appointments may be scheduled online through our booking platform, by phone, or in person.
● We request that you arrive on time with all required documentation (photo ID, relevant medical records, employer or immigration paperwork, and any items listed on our service pages).
● Cancellations/rescheduling: (www.milehighmedexams.com/cancellation-policy) Please provide at least 24 hours' notice to cancel or reschedule. Late cancellations or no-shows may be subject to a fee of $50.
● Late arrivals: Arriving significantly late for your appointment may require rescheduling at our discretion, to avoid delaying other patients.
● Incomplete paperwork (e.g., an incomplete DOT medical history form) may result in delays to your exam or require a follow-up visit.
4. Payment Terms
● MHME operates on a cash-pay basis only. We do not bill insurance or participate with insurance networks.
● Payment is due in full at the time of service. We accept cash, credit/debit card, or HSA/FSA card. Personal checks are NOT accepted.
● Pricing for each exam type is listed on our Site and is subject to change; the price confirmed at the time of scheduling or check-in will apply to your visit.
● Additional services requested during your visit (e.g., vaccinations required for an I-693, or follow-up testing) may incur additional charges, which will be communicated to you before they are performed where practical.
● Refunds are handled as described below.
Refunds
● Completed exams: Once an exam has been performed, no refund will be issued, regardless of the outcome (e.g., a DOT certification not issued, a request for additional USCIS documentation, or an employer's clearance decision). Payment is for the performance of the examination itself, not for a particular result.
● MHME error: If an exam must be repeated due to an error on MHME's part (e.g., an incorrectly completed form), we will correct the error or repeat the applicable portion of the exam at no additional charge.
● Billing errors: If you are charged in error or charged twice for the same service, contact us and we will correct the charge or issue a refund for the erroneous amount.
● Cancelled appointments: Amounts related to cancelled or missed appointments are governed by our separate Cancellation and No-Show Policy, not by this refund section.
To request a billing correction, contact us using the information in Section 13 below.
5. Certification and Documentation Disclaimer
● Completion of an exam does not guarantee a particular outcome (e.g., DOT medical certification, USCIS approval, or employer clearance). Certification and documentation decisions are made based on the applicable medical, regulatory, and legal standards (FMCSA, USCIS, or employer-specific criteria) at the time of your exam.
● MHME is not responsible for delays, denials, or additional requirements imposed by USCIS, FMCSA, employers, or other third parties after your exam is completed.
● It is your responsibility to bring complete and accurate information to your exam; incomplete or inaccurate information you provide may affect your certification outcome.
6. Website Use
You agree to use the Site only for lawful purposes. You may not:
● Attempt to gain unauthorized access to the Site, our systems, or other users' information
● Use the Site to transmit harmful code or interfere with the Site's operation
● Misrepresent your identity when scheduling an appointment or submitting a contact form
7. Intellectual Property
All content on the Site — including text, graphics, logos, and the MHME name and branding — is the property of Mile High Medical Exams PLLC or its licensors and may not be copied, reproduced, or used without our prior written permission.
8. SMS and Communications Consent
If you provide your phone number and opt in to receive text messages (e.g., appointment reminders and confirmations), that communication is governed by the SMS-specific terms in our Privacy Policy, including opt-out instructions (reply STOP) and message/data rate disclosures. By opting in, you agree to those terms.
9. Limitation of Liability
To the fullest extent permitted by law, MHME and its owners, physicians, and staff shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or our services, including but not limited to delays in certification, third-party decisions (USCIS, FMCSA, or employer), or website downtime or errors. Nothing in these Terms is intended to limit liability for medical negligence, which is governed by applicable Colorado law and standard of care requirements, not by this website disclaimer.
10. Indemnification
You agree to indemnify and hold harmless MHME and its owners, physicians, and staff from any claims, damages, or expenses arising from your misuse of the Site or your breach of these Terms.
11. Governing Law
These Terms are governed by the laws of the State of Colorado, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Colorado.
12. Changes to These Terms
We may update these Terms from time to time. The "Last Updated" date above reflects the most recent revision. Continued use of the Site or our services after changes are posted constitutes acceptance of the updated Terms.
13. Contact Us
Mile High Medical Exams PLLC
1421 S. Potomac Street, Suite 210, Aurora, CO 80012
Email: frontdesk@milehighmedexams.com
Phone: 303-586-2700